Developer & DevOps
Sync Zendesk tickets to Asana project tasks automatically
7 nodes
232
118
Webhook
Workflow Description
Automation receives Zendesk alerts via Webhook and converts new or updated tickets into Asana tasks, preserving essential data. This ensures unified tracking across support and project teams without manual intervention.
How it works
- 1.Receive Zendesk notification via Webhook when ticket is created or updated
- 2.Evaluate ticket conditions (priority or status) using conditional logic node
- 3.Extract required data (title, description, priority) with JavaScript function
- 4.Create new task in Asana with extracted ticket information
- 5.Assign task to appropriate project and section in Asana
Use cases
- Consolidate support tickets and project management in a single workflow
- Eliminate manual data transfer between systems and reduce human errors
- Accelerate team response by providing unified task visibility
Requirements
- Active Zendesk account with Webhook creation permissions
- Asana account with access to target projects
- Asana project ID to organize imported tasks
- API keys or authentication tokens for both platforms
Service Value
Ready-made workflow template for automation delivery and service execution.
Apps Used
Zendesk
Asana
Details
Trigger
Webhook
Nodes
7
Apps
2
Views
232
Downloads
118
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (7)
Get ticket
Zendesk
Create task
Asana
IF
If
Update ticket
Zendesk
Determine
Function
Create comment on existing task
Asana
On new Zendesk ticket
Webhook