Developer & DevOps
Schedule support reports from Zendesk to Slack
5 nodes
292
149
Automatic trigger
Workflow Description
Automate scheduled tasks using cron to pull support ticket metrics from Zendesk and deliver formatted reports to designated Slack channels. Keep your support team informed on ticket volume, resolution rates, and queue status without manual intervention.
How it works
- 1.Trigger automated job at specified intervals using cron schedule
- 2.Retrieve ticket statistics and metrics from Zendesk API
- 3.Format data and post summary report to Slack channel
Use cases
- Send daily ticket volume and status updates to team channels
- Alert on high-priority or overdue tickets in real-time
Requirements
- Zendesk API key with read access to tickets
- Slack bot token with message posting permissions
- Defined schedule interval for report generation
Service Value
Ready-made workflow template for automation delivery and service execution.
Apps Used
Schedule
Slack
Zendesk
Details
Trigger
Automatic trigger
Nodes
5
Apps
3
Views
292
Downloads
149
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (5)
On clicking 'execute'
Manual Trigger
Cron
Cron
Function
Function
Slack
Slack
Zendesk
Zendesk