Developer & DevOps
Sync critical Jira issues to PagerDuty incidents and Mattermost alerts
14 nodes
282
156
Webhook
Workflow Description
Automatically detects new or updated critical issues in Jira, creates incidents in PagerDuty to alert on-call teams, and sends coordinated notifications to Mattermost channels. Enables rapid incident response and team collaboration across operations and development.
How it works
- 1.Receive webhook notifications when Jira issues are created or updated
- 2.Create or update incidents in PagerDuty and route to appropriate escalation policy
- 3.Post detailed alert message to Mattermost channel with issue summary and priority
Use cases
- Immediately notify incident response teams when production issues occur in Jira
- Maintain single source of truth for incident status across multiple communication channels
- Automate handoff between monitoring, ticketing, and team collaboration platforms
Requirements
- Jira instance with webhook configuration enabled and proper permissions
- PagerDuty API key and pre-configured escalation policies for incident routing
- Mattermost channel and incoming webhook URL for alert delivery
Service Value
Ready-made workflow template for automation delivery and service execution.
Apps Used
Jira
Pager Duty
Mattermost
Details
Trigger
Webhook
Nodes
14
Apps
3
Views
282
Downloads
156
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (14)
/
Ack
Webhook
Resolve
Webhook
Webhook
Webhook
Jira1
Jira
Jira2
Jira
PagerDuty1
Pager Duty
PagerDuty2
Pager Duty
Mattermost5
Mattermost
Mattermost6
Mattermost
Mattermost4
Mattermost
Mattermost3
Mattermost
Mattermost2
Mattermost
Mattermost1
Mattermost
Mattermost7
Mattermost