AI Agents
AI-Powered Customer Support Assistant on WhatsApp
12 nodes
324
137
Automatic trigger
Workflow Description
An automation that deploys an intelligent assistant responding to customer inquiries on WhatsApp instantly using advanced language models, while storing conversation history in a database for future reference and analysis.
How it works
- 1.Receive incoming customer messages from WhatsApp automatically
- 2.Process inquiries through an AI agent powered by OpenAI
- 3.Store conversation data in Postgres for record-keeping and insights
- 4.Send generated responses back to customers via WhatsApp instantly
- 5.Route inquiries based on type and context for appropriate handling
Use cases
- Answer product questions and pricing inquiries without human intervention
- Handle routine support requests and document issues automatically
- Provide round-the-clock customer service at reduced operational costs
Requirements
- WhatsApp Business account with verified phone number
- OpenAI API key with appropriate permissions
- Postgres database for storing conversation records
Service Value
Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.
Apps Used
AI Agent
HTTP Request
OpenAI
WhatsApp
Postgres
Details
Trigger
Automatic trigger
Nodes
12
Apps
5
Views
324
Downloads
137
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (12)
/
AI Agent
Agent
list_links
HTTP Request
OpenAI Chat Model
OpenAI
WhatsApp Trigger
Whats App Trigger
cleanAnswer
Code
get_page
HTTP Request
24-hour window check
Code
If
If
Send Pre-approved Template Message to Reopen the Conversation
Whats App
Send AI Agent's Answer
Whats App
Postgres Users Memory
Memory Postgres Chat
Sticky Note
Sticky Note