AI Agents
AI Customer Support Assistant · WhatsApp Ready · Works for any business
12 nodes
224
116
Automatic trigger
Workflow Description
An AI-powered customer support assistant operating on WhatsApp. It receives customer inquiries, processes them using advanced language models, maintains conversation history in Postgres, and sends intelligent responses back through WhatsApp for continuous support.
How it works
- 1.Receive customer message via WhatsApp trigger
- 2.Process message through AI Agent connected to OpenAI model
- 3.Store conversation history and context in Postgres memory
- 4.Send AI-generated response back to customer on WhatsApp
- 5.Evaluate inquiry type using conditional logic
- 6.Execute additional HTTP requests for external integrations if needed
Use cases
- Answer frequent questions about products and services automatically
- Track order status and complaints through continuous conversation
- Provide 24/7 support without human intervention
- Classify and route inquiries based on content analysis
Requirements
- Active OpenAI API account with valid authentication key
- WhatsApp Business number and WhatsApp API connection
- Postgres database for storing conversation history and customer data
- HTTP request permissions for external service integrations
Service Value
Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.
Apps Used
AI Agent
HTTP Request
OpenAI
WhatsApp
Postgres
Details
Trigger
Automatic trigger
Nodes
12
Apps
5
Views
224
Downloads
116
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (12)
/
AI Agent
Agent
list_links
HTTP Request
OpenAI Chat Model
OpenAI
WhatsApp Trigger
Whats App Trigger
cleanAnswer
Code
get_page
HTTP Request
24-hour window check
Code
If
If
Send Pre-approved Template Message to Reopen the Conversation
Whats App
Send AI Agent's Answer
Whats App
Postgres Users Memory
Memory Postgres Chat
Sticky Note
Sticky Note