Add New Users to Zammad with Duplicate Prevention

How it works

1. 1.Receive user information through manual trigger or HTTP endpoint
2. 2.Check if user already exists in Zammad system
3. 3.Create new user account if not found in database
4. 4.Compare data sets to prevent duplicate entries
5. 5.Merge results and log the operation

Use cases

• Bulk onboard new team members to ticketing system without manual entry
• Sync users from external HR systems directly to Zammad
• Prevent duplicate accounts when importing employee lists from multiple sources

Requirements

• Active Zammad connection with valid API credentials
• Define required user fields (email, name, department)
• Configure duplicate check condition before user creation

Service Value

Ready-made workflow template for automation delivery and service execution.