Developer & DevOps

Enter user to

17 nodes 203 125 Automatic trigger
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Workflow Description

Automation template for manual user entry and synchronization to Zammad ticketing system. Includes conditional logic, data splitting, dataset comparison to prevent duplicates, and intelligent data merging for support operations.

How it works

  1. 1.Trigger manual workflow execution to initiate user data entry
  2. 2.Send HTTP request to retrieve or transmit user information
  3. 3.Split data and apply conditional logic for validation checks
  4. 4.Compare datasets to identify existing users and avoid duplicates
  5. 5.Create or update user records in Zammad system
  6. 6.Merge results and log operation completion

Use cases

  • Import new user lists directly into ticketing system
  • Synchronize employee or customer data from external systems
  • Prevent duplicate entries during recurring data imports

Requirements

  • Active Zammad API connection with valid credentials
  • Clear definition of expected user data format
  • Required fields: email address or unique user identifier

Service Value

Ready-made workflow template for automation delivery and service execution.

Apps Used

Zammad

Details

Trigger Automatic trigger
Nodes 17
Apps 1
Views 203
Downloads 125

How to Use

  1. 1.Click "Download Template"
  2. 2.Open your n8n dashboard
  3. 3.Go to Workflows > Import from File
  4. 4.Select downloaded file and configure credentials

Nodes Used (17)

/

When clicking ‘Test workflow’

Manual Trigger

#1

Note1

Sticky Note

#2

Get Groups from Entra

HTTP Request

#3

Remove outer Array

Split Out

#4

Select Entra Zammad default Group

If

#5

Remove outer Array from Entra User

Split Out

#6

Zammad Univeral User Object

Set

#7

Get Zammad Users

Zammad

#8

Merge

Merge

#9

Get Members of the default group

HTTP Request

#10

Find new Zammad Users

Set

#11

Update Zammad User

Zammad

#12

Create Zammad User

Zammad

#13

Deactivate Zammad User

Zammad

#14

Find removed Users

Set

#15

If

If

#16

Select only active Users and entra_obect_type="user"

If

#17