AI Agents

AI-Powered After-Sales Support for WooCommerce Stores

31 nodes 290 109 Automatic trigger
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Workflow Description

An intelligent automation system that handles customer inquiries after purchase using AI agents, retrieves product information from Google Drive, maintains conversation memory, and responds across multiple channels. This reduces support team workload and enhances customer satisfaction through instant, contextual responses.

How it works

  1. 1.Receive customer questions through chat interface or Telegram
  2. 2.Search product database and support documents stored in Google Drive
  3. 3.Generate personalized responses using OpenAI based on conversation history
  4. 4.Send replies through the original customer channel (web or Telegram)
  5. 5.Escalate complex queries to Twitter/X for community engagement

Use cases

  • Answer warranty, returns, and refund questions instantly without human intervention
  • Provide product specifications, shipping details, and payment information automatically
  • Document and track customer inquiries to improve future support quality
  • Route customers needing human support to the right team member

Requirements

  • Active WooCommerce store with current product data and catalog
  • OpenAI API key and Qdrant account for vector storage and embeddings
  • Google Drive account containing support documentation and policies
  • Active accounts on Telegram and/or Twitter/X for multi-channel communication

Service Value

Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.

Apps Used

Chat Trigger Memory Tool Google Drive Document Default Data Loader Text Splitter Vector Store OpenAI Twitter/X AI Agent Telegram

Details

Trigger Automatic trigger
Nodes 31
Apps 11
Views 290
Downloads 109

How to Use

  1. 1.Click "Download Template"
  2. 2.Open your n8n dashboard
  3. 3.Go to Workflows > Import from File
  4. 4.Select downloaded file and configure credentials

Nodes Used (31)

/

When chat message received

Chat Trigger

#1

Simple Memory

Memory Buffer Window

#2

get_order

Woo Commerce Tool

#3

get_orders

Woo Commerce Tool

#4

get_user

Woo Commerce Tool

#5

Calculator

Tool Calculator

#6

When clicking ‘Test workflow’

Manual Trigger

#7

Create collection

HTTP Request

#8

Refresh collection

HTTP Request

#9

Get folder

Google Drive

#10

Download Files

Google Drive

#11

Default Data Loader

Document Default Data Loader

#12

Token Splitter

Text Splitter Token Splitter

#13

Sticky Note3

Sticky Note

#14

Qdrant Vector Store1

Vector Store Qdrant

#15

Embeddings OpenAI1

OpenAI

#16

Sticky Note5

Sticky Note

#17

Qdrant Vector Store

Vector Store Qdrant

#18

Embeddings OpenAI

OpenAI

#19

OpenAI Chat Model

OpenAI

#20

ToS

Tool Vector Store

#21

get_tracking

Tool Workflow

#22

When Executed by Another Workflow

Execute Workflow Trigger

#23

Post-Sales Agent

Agent

#24

human_assistence

Set

#25

Sticky Note

Sticky Note

#26

Sticky Note1

Sticky Note

#27

Get tracking

HTTP Request

#28

Set tracking code

Set

#29

GPT 4o-mini

OpenAI

#30

Sticky Note2

Sticky Note

#31

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