Developer & DevOps
Import and merge contacts into Zammad automatically
14 nodes
319
155
Automatic trigger
Workflow Description
Streamline contact entry by automatically receiving contact data, comparing it against existing Zammad records, merging duplicates, and syncing new contacts to your ticketing system—all triggered manually with built-in data validation.
How it works
- 1.Receive contact information through manual trigger
- 2.Compare incoming data with existing Zammad records
- 3.Merge duplicate contacts and consolidate information
- 4.Push verified contacts to Zammad via API
Use cases
- Centralize customer contacts from multiple sources into Zammad without manual data entry
- Prevent duplicate contact records and keep existing entries up-to-date
Requirements
- Active Zammad account with API access
- Properly formatted contact data (name, email, phone)
Service Value
Ready-made workflow template for automation delivery and service execution.
Apps Used
Zammad
Details
Trigger
Automatic trigger
Nodes
14
Apps
1
Views
319
Downloads
155
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (14)
/
When clicking ‘Test workflow’
Manual Trigger
Note1
Sticky Note
Zammad Univeral User Object
Set
Get Zammad Users
Zammad
Merge
Merge
Find new Zammad Users
Set
Update Zammad User
Zammad
Create Zammad User
Zammad
Deactivate Zammad User
Zammad
Find removed Users
Set
Get Contacts from Entra
HTTP Request
Entra Contacts
Split Out
Filter contacts if needed
If
Filter if needed
If