Automated HR and IT support with voice message handling
Workflow Description
An intelligent help desk system that receives voice messages through Telegram, transcribes them to text, retrieves relevant answers from your company knowledge base using semantic search, and responds directly via AI. Accelerates resolution of HR and IT inquiries without manual intervention.
How it works
- 1.Receive audio message through Telegram bot
- 2.Convert speech to text using OpenAI transcription
- 3.Search knowledge base with semantic understanding
- 4.Generate personalized response using AI agent
- 5.Send reply back to user in Telegram
Use cases
- Answer HR questions about leave, payroll, and benefits
- Provide fast technical support for common IT issues
- Archive inquiries and solutions in company database
Requirements
- Active OpenAI account with API access
- Configured Telegram bot connected to n8n
- PostgreSQL database with HR and IT documentation
- Vector Store setup for embedding storage
Service Value
Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.
Apps Used
Details
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (27)
Sticky Note
Sticky Note
When clicking ‘Test workflow’
Manual Trigger
HTTP Request
HTTP Request
Extract from File
Extract From File
Sticky Note1
Sticky Note
Create HR Policies
Vector Store P G Vector
Embeddings OpenAI
OpenAI
Default Data Loader
Document Default Data Loader
Recursive Character Text Splitter
Text Splitter Recursive Character Text Splitter
Telegram Trigger
Set
Verify Message Type
Switch
OpenAI
OpenAI
Telegram1
Set
Unsupported Message Type
Set
AI Agent
Agent
OpenAI Chat Model
OpenAI
Postgres Chat Memory
Memory Postgres Chat
Answer questions with a vector store
Tool Vector Store
Postgres PGVector Store
Vector Store P G Vector
OpenAI Chat Model1
OpenAI
Embeddings OpenAI1
OpenAI
Telegram
Set
Edit Fields
Set
Sticky Note2
Sticky Note
Sticky Note3
Sticky Note
Sticky Note4
Sticky Note
Sticky Note5
Sticky Note