HR and IT help desk with audio transcription
Workflow Description
An integrated helpdesk system for HR and IT that receives inquiries via Telegram and audio files, transcribes them using AI technology, and routes requests to a knowledge database for immediate responses or escalation to specialized teams.
How it works
- 1.Receive inquiries and audio files through Telegram channel
- 2.Transcribe audio files to text using OpenAI transcription
- 3.Search the Vector Store knowledge base for relevant answers
- 4.Process the request through AI Agent and determine the appropriate response path
- 5.Send reply to user or escalate ticket to HR and IT departments
Use cases
- Provide instant answers to employee questions about policies and procedures
- Handle technical issue reports with audio documentation
- Route complex requests to specialists while maintaining database records
Requirements
- Active Telegram account with configured bot
- OpenAI API key for transcription services
- PostgreSQL database with Vector Store extension installed
Service Value
Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.
Apps Used
Details
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (27)
Sticky Note
Sticky Note
When clicking ‘Test workflow’
Manual Trigger
HTTP Request
HTTP Request
Extract from File
Extract From File
Sticky Note1
Sticky Note
Create HR Policies
Vector Store P G Vector
Embeddings OpenAI
OpenAI
Default Data Loader
Document Default Data Loader
Recursive Character Text Splitter
Text Splitter Recursive Character Text Splitter
Telegram Trigger
Set
Verify Message Type
Switch
OpenAI
OpenAI
Telegram1
Set
Unsupported Message Type
Set
AI Agent
Agent
OpenAI Chat Model
OpenAI
Postgres Chat Memory
Memory Postgres Chat
Answer questions with a vector store
Tool Vector Store
Postgres PGVector Store
Vector Store P G Vector
OpenAI Chat Model1
OpenAI
Embeddings OpenAI1
OpenAI
Telegram
Set
Edit Fields
Set
Sticky Note2
Sticky Note
Sticky Note3
Sticky Note
Sticky Note4
Sticky Note
Sticky Note5
Sticky Note