Developer & DevOps
Connect Zendesk with GitHub
7 nodes
207
118
Webhook
Workflow Description
An automation template that synchronizes Zendesk support tickets with GitHub issues. Receives webhook events from Zendesk, processes the data based on specified conditions, and automatically creates or updates corresponding issues in GitHub repositories for streamlined developer workflow.
How it works
- 1.Receive Zendesk ticket data through webhook trigger
- 2.Evaluate conditions such as ticket priority, category, or custom fields
- 3.Transform and prepare ticket information using a function node
- 4.Create or update the corresponding GitHub issue in the target repository
- 5.Log synchronization status and handle errors
Use cases
- Automatically create GitHub issues from critical Zendesk support tickets
- Link customer feature requests directly to development project repositories
- Keep status updates synchronized between support tickets and development issues
Requirements
- Active Zendesk account with webhook creation and API access
- GitHub API credentials with write permissions on target repositories
- Basic understanding of JSON data structures and REST APIs
Service Value
Ready-made workflow template for automation delivery and service execution.
Apps Used
Zendesk
GitHub
Details
Trigger
Webhook
Nodes
7
Apps
2
Views
207
Downloads
118
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (7)
Get ticket
Zendesk
IF
If
Update ticket
Zendesk
Determine
Function
Create issue
Github
Create comment on existing issue
Github
On new Zendesk ticket
Webhook