Developer & DevOps

Receive webhooks and create ServiceNow incidents automatically

10 nodes 279 155 Webhook
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Workflow Description

Workflow that captures incoming webhook requests, processes them through conditional logic, and automatically creates incidents in ServiceNow while sending HTTP confirmation responses back to the source.

How it works

  1. 1.Capture webhook payload and parse incoming data
  2. 2.Apply conditional validation logic to verify data integrity
  3. 3.Create new incident in ServiceNow with extracted parameters
  4. 4.Send HTTP response confirming receipt and processing status

Use cases

  • Automate alert-to-incident conversion from external monitoring systems
  • Integrate third-party applications and alerting platforms directly with ServiceNow

Requirements

  • Active ServiceNow connection with incident creation permissions
  • Clear understanding of expected webhook payload structure from source systems

Service Value

Ready-made workflow template for automation delivery and service execution.

Apps Used

Service Now

Details

Trigger Webhook
Nodes 10
Apps 1
Views 279
Downloads 155

How to Use

  1. 1.Click "Download Template"
  2. 2.Open your n8n dashboard
  3. 3.Go to Workflows > Import from File
  4. 4.Select downloaded file and configure credentials

Nodes Used (10)

Webhook

Webhook

#1

Extract Incident ID from Response

Set

#2

Search For Incident in ServiceNow

Service Now

#3

Send Incident Details to Slack

Webhook

#4

Notify User no Incident was Found

Webhook

#5

Notify User of Error with ServiceNow

Webhook

#6

Sticky Note12

Sticky Note

#7

Sticky Note2

Sticky Note

#8

Sticky Note11

Sticky Note

#9

Parse ServiceNow Response

Switch

#10