Developer & DevOps
Receive webhooks and create ServiceNow incidents automatically
10 nodes
279
155
Webhook
Workflow Description
Workflow that captures incoming webhook requests, processes them through conditional logic, and automatically creates incidents in ServiceNow while sending HTTP confirmation responses back to the source.
How it works
- 1.Capture webhook payload and parse incoming data
- 2.Apply conditional validation logic to verify data integrity
- 3.Create new incident in ServiceNow with extracted parameters
- 4.Send HTTP response confirming receipt and processing status
Use cases
- Automate alert-to-incident conversion from external monitoring systems
- Integrate third-party applications and alerting platforms directly with ServiceNow
Requirements
- Active ServiceNow connection with incident creation permissions
- Clear understanding of expected webhook payload structure from source systems
Service Value
Ready-made workflow template for automation delivery and service execution.
Apps Used
Service Now
Details
Trigger
Webhook
Nodes
10
Apps
1
Views
279
Downloads
155
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (10)
Webhook
Webhook
Extract Incident ID from Response
Set
Search For Incident in ServiceNow
Service Now
Send Incident Details to Slack
Webhook
Notify User no Incident was Found
Webhook
Notify User of Error with ServiceNow
Webhook
Sticky Note12
Sticky Note
Sticky Note2
Sticky Note
Sticky Note11
Sticky Note
Parse ServiceNow Response
Switch