Developer & DevOps
Schedule Support Updates and Notify Your Team Automatically
5 nodes
269
168
Automatic trigger
Workflow Description
A scheduled automation that runs on a defined time interval to send support alerts and customer updates. Retrieves tickets from your ticketing system and broadcasts them to team communication channels for seamless awareness.
How it works
- 1.Trigger automation on the scheduled Cron interval
- 2.Process and format data for delivery
- 3.Fetch open tickets from Zammad
- 4.Send updates to Zulip and notify the team
Use cases
- Deliver daily support ticket summary reports to your team
- Send recurring reminders about open customer issues
Requirements
- Zammad account with API access credentials
- Zulip account with an active notification channel
- Configured schedule for automation execution
Service Value
Ready-made workflow template for automation delivery and service execution.
Apps Used
Zammad
Zulip
Schedule
Details
Trigger
Automatic trigger
Nodes
5
Apps
3
Views
269
Downloads
168
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (5)
On clicking 'execute'
Manual Trigger
Ticket Filtering
Function
List Tickets
Zammad
Notify for Standup
Zulip
Standup Cron
Cron