AI Agents
Customer support and sales
7 nodes
219
130
Automatic trigger
Workflow Description
An intelligent chat agent that combines customer support and sales assistance, learning from conversation history and accessing Google Sheets data to provide personalized responses and relevant product recommendations.
How it works
- 1.Receive customer messages through the chat interface
- 2.Analyze queries using OpenAI with conversation memory context
- 3.Search Google Sheets for product information, pricing, and promotional offers
- 4.Generate a tailored response combining support guidance with sales opportunities
Use cases
- Instant customer support replies with relevant product suggestions based on inquiry type
- Lead qualification and sales-oriented responses driven by customer needs expressed in conversation
Requirements
- OpenAI API key configured with appropriate model selection
- Google Sheets document containing product catalog, pricing, and active promotions
- Chat channel integration with n8n workflow
Service Value
Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.
Apps Used
Chat Trigger
OpenAI
Memory
Google Sheets
AI Agent
Details
Trigger
Automatic trigger
Nodes
7
Apps
5
Views
219
Downloads
130
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (7)
When chat message received
Chat Trigger
OpenAI Chat Model
OpenAI
Simple Memory
Memory Buffer Window
Place order
Google Sheets Tool
Update Stock
Google Sheets Tool
Support Agent
Agent
GetStock
Google Sheets Tool