WhatsApp automation
Workflow Description
Intelligent WhatsApp automation template that integrates OpenAI agents to process incoming messages and deliver contextual responses using vector search and memory management, enabling autonomous customer support powered by document intelligence.
How it works
- 1.Receive incoming WhatsApp message and trigger workflow execution
- 2.Analyze message content using AI agent with OpenAI and vector store retrieval
- 3.Generate and send appropriate response automatically via WhatsApp maintaining conversation context
- 4.Store interaction data in memory buffer for improved future responses
Use cases
- Automated customer support answering FAQs and common inquiries without human intervention
- Document-based Q&A system that retrieves relevant information from company knowledge base on demand
Requirements
- Active WhatsApp Business account properly connected to n8n infrastructure
- OpenAI API key with sufficient token quota for conversation processing
- Indexed documents or knowledge base loaded into the vector store for retrieval
Service Value
Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.
Apps Used
Details
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (28)
WhatsApp Trigger
Whats App Trigger
OpenAI Chat Model
OpenAI
Window Buffer Memory
Memory Buffer Window
Vector Store Tool
Tool Vector Store
Embeddings OpenAI
OpenAI
OpenAI Chat Model1
OpenAI
When clicking ‘Test workflow’
Manual Trigger
Embeddings OpenAI1
OpenAI
Default Data Loader
Document Default Data Loader
Recursive Character Text Splitter
Text Splitter Recursive Character Text Splitter
Extract from File
Extract From File
get Product Brochure
HTTP Request
Reply To User
Whats App
Reply To User1
Whats App
Product Catalogue
Vector Store In Memory
Sticky Note
Sticky Note
Sticky Note1
Sticky Note
Create Product Catalogue
Vector Store In Memory
Sticky Note2
Sticky Note
Sticky Note3
Sticky Note
Sticky Note4
Sticky Note
Sticky Note5
Sticky Note
Sticky Note6
Sticky Note
Sticky Note7
Sticky Note
Handle Message Types
Switch
Sticky Note8
Sticky Note
Sticky Note9
Sticky Note
AI Sales Agent
Agent