Process HR and IT support requests with voice transcription
Workflow Description
An intelligent support system that receives voice inquiries via Telegram, transcribes them to text, searches a knowledge base of HR and IT policies, and delivers accurate answers through an AI agent powered by advanced language models and vector search.
How it works
- 1.Receive messages and audio files through Telegram
- 2.Transcribe audio files to text using natural language processing
- 3.Search the knowledge base to retrieve relevant HR and IT information
- 4.Process the inquiry using an intelligent conversational agent
- 5.Send the tailored response back to the user via Telegram
Use cases
- Answer employee questions about HR policies, compensation, leave, and benefits
- Resolve common IT issues and provide technical support guidance
- Document frequent inquiries and continuously improve the knowledge base
Requirements
- OpenAI API key for language models and embeddings
- PostgreSQL database to store chat history, knowledge base, and conversation memory
- Active Telegram bot with permissions to receive audio files
- Organized knowledge base of company HR policies and technical solutions
Service Value
Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.
Apps Used
Details
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (27)
Sticky Note
Sticky Note
When clicking ‘Test workflow’
Manual Trigger
HTTP Request
HTTP Request
Extract from File
Extract From File
Sticky Note1
Sticky Note
Create HR Policies
Vector Store P G Vector
Embeddings OpenAI
OpenAI
Default Data Loader
Document Default Data Loader
Recursive Character Text Splitter
Text Splitter Recursive Character Text Splitter
Telegram Trigger
Set
Verify Message Type
Switch
OpenAI
OpenAI
Telegram1
Set
Unsupported Message Type
Set
AI Agent
Agent
OpenAI Chat Model
OpenAI
Postgres Chat Memory
Memory Postgres Chat
Answer questions with a vector store
Tool Vector Store
Postgres PGVector Store
Vector Store P G Vector
OpenAI Chat Model1
OpenAI
Embeddings OpenAI1
OpenAI
Telegram
Set
Edit Fields
Set
Sticky Note2
Sticky Note
Sticky Note3
Sticky Note
Sticky Note4
Sticky Note
Sticky Note5
Sticky Note