AI Agents

Receive and follow up on appointment requests via Twilio and AI

36 nodes 316 182 Automatic trigger
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Workflow Description

Automate SMS appointment inquiries by using OpenAI to extract appointment details, store data in Airtable, send instant confirmations via Twilio, and schedule follow-up messages based on appointment timing.

How it works

  1. 1.Receive incoming SMS messages through Twilio webhook trigger
  2. 2.Process message content using OpenAI language model to extract appointment details
  3. 3.Store appointment and customer information in Airtable
  4. 4.Send automatic confirmation message via Twilio
  5. 5.Schedule follow-up reminders before the scheduled appointment

Use cases

  • Medical clinic or healthcare provider appointment management with automated reminders
  • Consulting, tutoring, or service-based business appointment bookings via text

Requirements

  • Active Twilio account with configured SMS phone number
  • OpenAI API key with sufficient permissions
  • Airtable base with tables for customers and appointments
  • Publicly accessible webhook URL for receiving Twilio callbacks

Service Value

Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.

Apps Used

Twilio OpenAI Airtable Output Parser LLM Chain HTTP Request AI Agent

Details

Trigger Automatic trigger
Nodes 36
Apps 7
Views 316
Downloads 182

How to Use

  1. 1.Click "Download Template"
  2. 2.Open your n8n dashboard
  3. 3.Go to Workflows > Import from File
  4. 4.Select downloaded file and configure credentials

Nodes Used (36)

/

Twilio Trigger

Set

#1

OpenAI Chat Model1

OpenAI

#2

Find Follow-Up Candidates

Airtable

#3

Send Follow Up Message

Set

#4

Sticky Note

Sticky Note

#5

Update Follow-Up Count and Date

Airtable

#6

Create/Update Session

Airtable

#7

Get Existing Chat Session

Airtable

#8

Every 24hrs

Schedule Trigger

#9

Send Reply

Set

#10

Send Confirmation

Set

#11

User Request STOP

Airtable

#12

Check For Command Words

Switch

#13

Structured Output Parser

Output Parser Structured

#14

Auto-fixing Output Parser

Output Parser Autofixing

#15

OpenAI Chat Model2

OpenAI

#16

Sticky Note3

Sticky Note

#17

Sticky Note4

Sticky Note

#18

Sticky Note5

Sticky Note

#19

Sticky Note6

Sticky Note

#20

Sticky Note7

Sticky Note

#21

Sticky Note8

Sticky Note

#22

Sticky Note1

Sticky Note

#23

Generate Follow Up Message

LLM Chain

#24

Sticky Note2

Sticky Note

#25

Sticky Note9

Sticky Note

#26

OpenAI Chat Model3

OpenAI

#27

Get Availability

HTTP Request

#28

Get Existing Booking

HTTP Request

#29

Find Existing Booking

HTTP Request

#30

Reschedule Booking

HTTP Request

#31

Cancel Booking

HTTP Request

#32

Create a Booking

HTTP Request

#33

Sticky Note10

Sticky Note

#34

Sticky Note12

Sticky Note

#35

Appointment Scheduling Agent1

Agent

#36

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