Analyze customer messages and route them intelligently with AI
Workflow Description
A workflow that captures customer inquiries through a chat interface, analyzes their sentiment and intent using OpenAI, generates contextual responses, and automatically routes conversations to the appropriate team based on the analysis results.
How it works
- 1.Receive customer message via chat trigger
- 2.Analyze sentiment and request intent using OpenAI
- 3.Generate personalized response with LLM Chain
- 4.Route message to the appropriate department based on analysis
Use cases
- Automated customer support with intelligent ticket distribution
- Deliver faster resolutions by matching inquiries to the right teams
Requirements
- Active OpenAI API key with appropriate permissions
- n8n platform access with advanced node capabilities
Service Value
Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.
Apps Used
Details
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (22)
When chat message received
Chat Trigger
Switch Model
Code
Set LLM index
Set
Increase LLM index
Set
No Operation, do nothing
No Op
Check for expected error
If
Loop finished without results
Set
Unexpected error
Set
Return result
Set
OpenAI 4o-mini
OpenAI
OpenAI 4o
OpenAI
OpenAI o1
OpenAI
OpenAI Chat Model
OpenAI
Validate response
Sentiment Analysis
Generate response
LLM Chain
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Sticky Note
Sticky Note2
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Sticky Note3
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